Privacy Policy

PT Pilates is a small independent studio. This PRIVACY POLICY explains how we process any personal data we collect when you visit the studio in person, register on our website or use our digital products.

Any data we do collect is done with your permission and is only used by us for essential communication about class and appointment bookings, the purchase of products and services and relevant and appropriate direct marketing designed to enhance your experience and the services we offer. We do not share your data with third parties at any time.

PT Pilates takes your privacy seriously and is committed to ensuring that your personal data is protected. Should we ask you to provide information when registering on our booking system or website you can be assured that it will only be used in accordance with this privacy statement.

HOW WE COLLECT YOUR DATA

PT Pilates collects your name, email address and other relevant personal data such as phone number, postal address, emergency contact, referral type, date of birth and gender (where appropriate) when you register using our client registration form. This is necessary in order to carry out basic communication, fulfil bookings, give you the best service and to safeguard your health and wellbeing.

At the studio it is used by PT Pilates personnel only for essential communication about your bookings, purchases, reminders and class changes and in the case of class cancellations and emergencies.

PT Pilates does not store customer payment information digitally or in paper form.

HOW WE USE YOUR DATA

We use email and SMS (text) as the primary form of communication with you if you are an existing customer. We also periodically send general email newsletters about products and services we offer to both existing and previous customers, or those who have directly enquired about our services or visited for taster or other studio events. You have the right to opt out of these at any time.

HOW WE PROTECT YOUR DATA

We do not share your information with any third party. If you are under the care of another practitioner, be that a doctor or manipulative / physical therapist we will ask that you pass on any relevant information, rather than us speaking to them directly, unless both parties have your express permission.

If you are a repeat customer, we retain a record of your studio visits and activities as well as relevant health and fitness information relating to the services we provide. This data is collected to give you the best service possible and in order to tailor our products to customer needs more accurately in the future.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

ACCESS TO YOUR INFORMATION AND CORRECTIONS

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please use the contact us form link on the website. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

CHANGES TO OUR PRIVACY POLICY

We update our privacy policy regularly We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 11 MAY 2021.

If you have any queries about this policy or any of the data we hold on your, please contact jane@ptpilates.studio.